Reflare Terms and Conditions of Business - United States
These Reflare Terms and Conditions (the "Terms") govern the license and use of Reflare Offerings, Products, and Services. Additional or alternative provisions apply for certain purchases and are included (i) in the applicable Letter of Agreement or Order (as these terms are defined below) a Company executes to complete its purchase (the "Additional Provisions"). These Terms, together with any applicable Additional Provisions and the Letter of Agreement or Order, constitute the valid, complete, and binding contract between the Company and Reflare or its Affiliate (the "Agreement"). If there is any conflict between the Terms and the Additional Provisions, the Additional Provisions shall prevail. If there is any conflict between the Additional Provisions and a Letter of Agreement or Order, the Letter of Agreement or Order shall prevail.
In these Terms, "Reflare" means the applicable Reflare Affiliate when a Reflare Affiliate enters into a Letter of Agreement or Order.
Definitions
Unless otherwise defined in these Terms, capitalized terms have the following meanings:
"Affiliate" means any entity which directly or indirectly controls, is controlled by, or is under common control with the subject entity. "Control" means the power, directly or indirectly, to direct or affirmatively cause the direction of the management and policies of an entity, whether through the ownership of voting securities, by contract or otherwise. All Reflare subsidiaries and are Affiliates of Reflare.
"Benchmarks" mean aggregated data received, collected, analyzed, and maintained by Reflare and its Affiliates to improve its Offerings, Products and Services. Benchmarks may be derived from public information, assessment responses, survey data and best practices information that Reflare and/or its Affiliates receive from their customers/clients. Benchmarks are always presented in an aggregated and anonymized form that does not identify a particular individual or company.
"Reflare" means Reflare LTD., a company incorporated in the United Kingdom, with a principal place of business at 11th Floor, 70 Colombo Street, London, SE1 8DP, United Kingdom, or Reflare KK, a company incorporated in Japan, with a principal place of business at 177-0045 東京都練馬区石神井台３－２９－４アートフル石神井台３０２, or an Affiliate of Reflare Ltd designated in the applicable Letter of Agreement.
"Reflare IPR" means all Intellectual Property Rights (i) in and to the Reflare Property or (ii) otherwise owned by or licensed to Reflare or its Affiliates by their respective licensors.
"Reflare Property" means all of the following without limitation created or owned by Reflare or its Affiliates, or its licensors, whether pre-existing or independently created during the Term of the Agreement: all Materials, websites, software, tools, URLs and links, universal competency frameworks, databases, designs, algorithms, user interface designs, architecture, class libraries, objects and documentation, network-design, know-how, technology and source code and all portions, subsets or derivatives thereof, any improvements, modifications, upgrades or other changes thereto; and any and all derivative works.
"Company" is an entity that purchases a Program, Product or Service from Reflare or its Affiliates. In the event the license is extended to such Company's Affiliates pursuant to the Letter of Agreement, the term "Company" shall include such Affiliates and the provisions of the Letter of Agreement including these Terms shall also apply to Company's Affiliates.
"Company Property" means any data, information, or other material provided by or on behalf of the Company to Reflare or its Affiliates; provided, however, Company Property shall not include any Reflare Property or Reflare IPR.
"Confidential Information" means all information, in whatever form, furnished by one party or its Affiliates (the "Disclosing Party") to the other party or its Affiliates, as applicable (the "Receiving Party") orally or in writing and identified as confidential or proprietary at the time of disclosure, or that by its nature should reasonably be assumed to be confidential or proprietary, including, but not limited to: business information; financial information; marketing techniques and materials; business plans and strategies; business operation and systems; pricing policies; information concerning employees, customers, and/or vendors; discoveries; improvements; research; development; know-how; designs; products and services; opportunities; methods and procedures; and equipment, physical materials and manufacturing processes. Reflare Property and Reflare IPR are expressly considered Confidential Information.
"Company Research Information" means Company Property that the Company, in its sole discretion, voluntarily provides to Reflare and/or its Affiliates for the purpose of Reflare's general use of such information in Reflare Materials (e.g. case studies and white papers) that are available through Reflare's Offerings, Products and/or Services and are intended for use and consumption by Reflare member companies and clients.
"Fees" shall mean the fees payable to Reflare for the Offerings, Products and/or Services purchased pursuant to the applicable Letter of Agreement.
"Intellectual Property Rights" means all patents (including all reissues, divisions, continuations, and extensions thereof) and patent applications, trade names, trademarks, service marks, logos, trade dress, copyrights, trade secrets, mask works, rights in technology, know-how, rights in content (including performance and synchronization rights), unregistered design, or other intellectual property rights that are in each case protected under the laws of any governmental authority, whether or not registered, and all applications, renewals and extensions of the same.
"Letter of Agreement" means a written agreement between the Company and Reflare or a Reflare Affiliate describing the Program, Product or Services that the Company is purchasing and may be in the form of a Letter of Agreement, an "Order Form", a statement of work, or a change request, or other similar instrument.
These Terms employ "Letter of Agreement" to refer to any of these forms of ordering document.
"Material" means any and all documents, information, virtual learning content, research, training manuals, Templates (as defined in Section 2.3.2), technical reports, report formats, research data, selection, assessment and survey content (including survey or test content and scoring protocols), websites, and/or any other materials provided by Reflare or its Affiliates as part of a Program, Product or Service. Reflare and its Affiliates reserve the right to update, replace, delete or modify Materials from time to time in their discretion. For the avoidance of doubt, Configured Deliverables are not Materials.
"Order" means a written agreement between the Company and Reflare or a Reflare Affiliate describing the Program, Products, and/or Services that the Company is purchasing and may be in the form of a Letter of Agreement, an "Order Form", a statement of work, or a change request, or other similar instrument.
"Personal Data" means any data or information provided by the Company to Reflare or collected by Reflare in the course of providing the Offerings, Products, and/or Services that relates to a living individual who can be identified from that data.
"Product" means the Reflare or Reflare Affiliate products included in a Letter of Agreement.
"Program" means the combination of Products and Services provided as a predefined offering under a Letter of Agreement.
"Services" means the services described in the applicable Letter of Agreement provided by Reflare or one of its Affiliates.
"Subscription Period" means the period of time that commences on the start date and ends on the end date as set forth in a Letter of Agreement for the access to or use of particular Offerings, Products and/or Services.
"Term of Agreement" means the Subscription Period, Services term, or other period of time set forth in a Letter of Agreement during which (i) Company has the right to use the purchased Offerings, Products, or Services or (ii) Reflare is performing Services in accordance with the Company's purchase.
1. Purchase and Fees
1.1 Letter of Agreement.
Each Letter of Agreement shall be subject to these Terms unless otherwise agreed in writing and will contain: (i) the Offerings, Products and/or Services purchased by Company from Reflare or its Affiliate, (ii) the applicable license, (iii) the Fees and payment schedule, (iv) the Term of the Agreement, and (v) any additional or alternative applicable provisions. Upon the Company's signature of a Letter of Agreement, the Company's purchase of Reflare Offerings, Products, and/or Services will be accepted by Reflare on the earliest of: (a) the date Company is provided access to the Offerings, Products, and/or Services in accordance with the Term of the Agreement Company has with Reflare (even if Company does not access such Offerings, Products, and/or Services); (b) the first invoice date as set forth in the Letter of Agreement; or (c) if applicable, the date Reflare countersigns the Letter of Agreement. All Offerings, Products, and/or Services are deemed accepted upon delivery unless otherwise stated in the Letter of Agreement. For certain Offerings, Products and/or Services, electronic or phone purchases may be agreed between the parties and will be deemed to be Letters of Agreement and subject to these Terms.
1.2 Fees.
The Company shall pay all Fees as specified in the Letter of Agreement. Unless otherwise stated in the Letter of Agreement, (i) Fees are quoted and payable in United States dollars; (ii) Fees are based on Offerings, Products and/or Services purchased and not actual usage; and (iii) with the exception of termination for Cause by Company, or as may otherwise be stated in the Letter of Agreement, all Offerings, Products and Services are non-cancellable and all Fees are non-refundable.
Consulting services Fees are estimated based on the time spent. Reflare defines a "work day" as being a maximum of 8 hours during normal working hours for the location where the Services are performed.
Other rates may apply for work performed outside a work day. Unless expressly stated in a Letter of Agreement, consulting services Fees do not include travel, subsistence, courier, car travel and other expenses. They will be charged to the Company at cost.
1.3 Invoicing.
Unless otherwise stated in the Letter of Agreement, Reflare will deliver an invoice to the Company for the full amount of the Fees, and such invoice shall be due and payable by the Company within thirty (30) days of receipt. If any portion of an invoice is disputed, the Company will pay the undisputed amounts, and the parties will reconcile the disputed amount in good faith as soon as possible. Late payments will bear interest at a rate of 1.5% per month, or, if lower, the maximum rate allowed by law.
1.4 Taxes.
All fees are exclusive of taxes, levies, and duties imposed by any governmental or taxing authorities. Company shall pay all sales, use, duties, and other taxes including, without limitation, Value Added Taxes (VAT) or Goods and Services Taxes (GST) that are lawfully imposed (and for which no exemption is available), and if Reflare pays any such taxes on behalf of Company, then Company shall reimburse Reflare for such payments. Reflare shall pay all taxes that are based on, or measured by, Reflare's (i) gross or net income or gross or net receipts (including any capital gains taxes or minimum taxes), or (ii) capital, doing business, excess profits, net worth, or franchise taxes. If the Company is required to withhold and pay any withholding tax on any amount payable to Reflare under the Letter of Agreement, then the Company will deliver to Reflare the original tax receipt or other proof of payment. Upon request, each party shall provide reasonable support and shall execute and deliver any documents that the other party deems necessary or desirable in connection with any exemption or reduction of, or the contestation of or the defense against, any taxes.
1.5 Set-Off.
Company shall not be entitled to set-off against any rights of Reflare, unless (i) Reflare has confirmed those alleged counter-claims in writing or (ii) they are not being disputed by Reflare within six weeks after being alleged in writing and received by Reflare or (iii) a counter-claim is being held to exist and to be enforceable by a final judgment or arbitration award against Reflare. Reflare Invoices can only be disputed within four weeks after receipt.
2. Ownership and Intellectual Property
2.1 Company Property.
Company shall retain exclusive ownership of all rights, titles and interests in and to all Company Property provided to Reflare.
2.2 Reflare Property.
Company acknowledges and agrees that Reflare and its Affiliates or its licensors, as the case may be, shall retain exclusive ownership of all rights, title and interest in and to all Reflare Property and Reflare IPR. Company acknowledges that its use of the Reflare Property and Reflare IPR will not vest in Company any right, title or interest in or to the Reflare Property or Reflare IPR other than the limited license rights granted under these Terms or a Letter of Agreement and all Intellectual Property Rights arising from such uses will be owned by Reflare and its Affiliates or their respective licensors. The Company warrants and represents that: it will not at any time (i) challenge (a) Reflare's and/or its Affiliates' rights, title and interests in and to the Reflare Property or the Reflare IPR or (b) the validity of any Reflare IPR or (ii) take any action or engage in any inaction which would impair or tend to impair the Reflare IPR.
2.3 Licenses.
2.3.1 Offerings, Products, Services and/or Materials.
The license applicable to particular Offerings, Products, Services and/or Materials shall be set forth in a Letter of Agreement or the Additional Provisions. If a license provision is not included in the Letter of Agreement or otherwise stated in the Additional Provisions, the following default provision shall apply:
During the Term of the Agreement, Reflare grants the Company (or a specified number of users) a non-exclusive, royalty-free, worldwide, revocable (for non-payment of Fees or breach), non-transferable and non-assignable license to access, use, reproduce and distribute the Offerings, Products, Services and/or Materials solely for Company's internal business purposes.
Neither Company nor any individual user may sublicense, sell, transfer, assign to, display or otherwise make available (by sharing passwords or by any other means) the Offerings, Products, Services and/or Materials to any third party (including (i) a Company service provider, independent contractor, consultant or subcontractor, or any (ii) other Company divisions or Company Affiliates to which the license has not been extended under the Letter of Agreement) without Reflare's written permission, and any attempted sublicense, sale, transfer or assignment shall be void.
2.3.2 Templates.
Certain Offerings, Products or Services include access to documents, tools, presentations or templates that are specifically designed to be downloaded and edited by Company for its particular internal business purposes (collectively, "Templates"). Templates are Reflare Property.
Company may continue to use the resulting document from its download and editing of the Template after the Term of the Agreement. Reflare grants to Company a perpetual, non-exclusive, royalty-free, worldwide, non-transferable and non-assignable license to use Templates downloaded and edited during the Term of the Agreement for Company's internal business purposes.
2.4 Configured Deliverables.
Reflare or its Affiliates may create and/or provide deliverables to Company pursuant to the specific requirements set forth in the Letter of Agreement and are for Company's sole use and are not for use by any other Reflare client ("Configured Deliverables").
Upon full and final payment of any Fees, The Company will own Configured Deliverables subject to the following: (i) Reflare shall retain exclusive ownership of all rights, title and interest in and to all Reflare Property and Reflare IPR incorporated in the Configured Deliverables, and (ii) unless otherwise agreed to in the Letter of Agreement or Additional Provisions, the Configured Deliverables shall be used for Company's internal business use only and may not be shared with any third party without Reflare's prior written consent. Reflare grants to Company a perpetual, non-exclusive, royalty-free, worldwide, non-transferable and non-assignable license to use the Reflare Property and Reflare IPR incorporated into any Configured Deliverables to the extent necessary to allow the Company to enjoy the benefit of the Configured Deliverables; provided, however, that Company acknowledges that its access to any online systems on which Configured Deliverables are delivered is limited to the Term of Agreement or such other term agreed to in the Letter of Agreement.
2.5 Company Responsibilities
2.5.1 User Compliance.
The company is responsible for (i) protecting against any unauthorized access to or use of, and (ii) compliance of those individuals allowed to access or use, the Offerings, Products, Services, Materials and/or Configured Deliverables. Company shall notify Reflare promptly of any unauthorized access to or use of the Offerings, Products, Services, Materials and/or Configured Deliverables. Company shall ensure that it and those individuals allowed to access or use the Offerings, Products, Services, Materials and/or Configured Deliverables refrain from using the same in a manner that is libelous, defamatory, obscene, infringing or illegal, or otherwise abusing the material in any manner.
2.5.2 License to Company Research Information.
If the Company voluntarily discloses Company Research Information to Reflare, the Company grants Reflare and its Affiliates a permanent and irrevocable, perpetual, worldwide, freely assignable and transferable, royalty-free license to use Company Research Information. Such license includes, without limitation (unless otherwise agreed to by the parties at the time of disclosure), the right to display, perform, sublicense, distribute, prepare derivative works based upon, copy, and use such Company Research Information, including any portions, subsets and derivatives thereof. This license applies to the distribution of Company Research Information (to the extent incorporated into Reflare's Offerings, Products, Services and/or Materials) in any form, medium, or technology now known or later developed. Reflare or its Affiliates will own any derivative works prepared or created by Reflare or its Affiliates, as applicable.
2.5.3 Feedback.
The Company acknowledges and agrees that any suggestions, enhancement requests, recommendations, or other feedback (collectively, "Feedback") provided by the Company or any of its users to Reflare may be incorporated by Reflare or its Affiliates into its Offerings, Products, Services and/or Materials, and shall be considered Reflare Property. Company agrees to assign, and hereby assigns to Reflare all rights, titles and interests throughout the world in and to all Feedback, including the Intellectual Property Rights in the Feedback, and shall assist Reflare, at no cost to Company, to obtain and maintain for Reflare such Intellectual Property Rights. Company shall sign or, as applicable, cause its users and related persons to sign such instruments as Reflare deems reasonably necessary for Reflare to obtain and maintain such Intellectual Property Rights.
2.5.4 Research Data and Benchmarking.
Notwithstanding anything in these Terms or any Letter of Agreement to the contrary, Company authorizes Reflare and its Affiliates to use Company Property disclosed through surveys, assessments, or provided by Company to Reflare or its Affiliates (through software or other data collection activities) for assessment validation, research and benchmarking purposes and product development (collectively "Research Data") including creating or updating Benchmarks. Reflare or its Affiliates will (i) only use, aggregate and present the Research Data or Benchmarks in an anonymous form and (ii) not include (directly or by inference) any information identifying the Company or any identifiable individual as the source of such data in the Research Data or Benchmarks. Reflare and its Affiliates are bound by ethical guidelines and data protection laws in the use of all data. Access to any Research Data will be restricted to only those individuals directly involved in research supporting Reflare products and services.
2.5.5 Right to Audit.
During the term of this Agreement and for a period of one (1) year following its termination or expiration, Reflare reserves the right to audit the Company upon reasonable written notice to verify compliance with this Agreement. Company shall maintain and make available to Reflare accurate records to permit Reflare or an independent auditor retained by Reflare to verify the Company's compliance with the terms and requirements of this Agreement.
3. Data Protection
3.1 Compliance.
Both parties shall at all times comply with all applicable laws and regulations in relation to the collection, processing, use, and storage of Personal Data.
3.2 Data Transfer.
Company agrees that Reflare or its Affiliates may transfer Personal Data outside the European Economic Area ("EEA") to the facilities of Reflare or Reflare Affiliates in order to provide Company with the Offerings, Products or Services. This may include processing Personal Data in countries in which data protection laws do not provide the same level of protection as those within the EEA. In such cases, Reflare and its Affiliates will take appropriate steps to protect Personal Data in accordance with these Terms and all applicable data protection laws. Reflare and each of its Affiliates have entered into an Intragroup Agreement (which includes the EU Model Contract Clauses ('Model Clauses')) for the processing of personal information outside the EU. At the Company's request, Reflare (and its appropriate Affiliates) will also enter into the Model Clauses for transferring Personal Data outside the EU.
3.3 Data Processing.
The company is the Data Controller of Personal Data. "Data Controller" means a person/ entity who determines the purposes for which and the manner in which any Personal Data is, or is to be, processed (collected, used, amended, retained, destroyed, etc.). Reflare or its Affiliates shall act as the Data Processor with respect to the Personal Data. "Data Processor" means a person/entity (other than an employee of the Data Controller) that processes Personal Data on behalf of the Data Controller. As the Data Processor, Reflare shall: (i) process Personal Data in accordance with the Company's reasonable instructions or otherwise as permitted under these Terms and (ii) implement appropriate administrative, technical, and physical security controls to protect Personal Data from unauthorized access, use, or disclosure, unauthorized modification, or unlawful destruction or accidental loss. Reflare or its Affiliates shall cooperate with any Company request for Personal Data provided by or through the Company to Reflare or its Affiliates, as applicable, provided that such request does not violate Section 3.2.
3.4 Third Parties.
Reflare or its Affiliates may disclose Personal Data to Third Parties (as defined below) in the following limited circumstances: (i) if Reflare or its applicable Affiliate buys or sells any business assets, (ii) if Reflare or any Affiliate contracts with Third Parties to perform or provide certain services on behalf of Reflare or one of its Affiliates, or (iii) if Reflare or any Affiliate is under a duty to disclose or share Personal Data to comply with any legal obligation. Reflare or its applicable Affiliate shall contractually require any buyer of Reflare's or its Affiliate's assets that include Personal Data or any Third Party performing services on Reflare's or its Affiliate's behalf to provide the same level of protection for Personal Data required in these Terms and under any applicable data protection laws. For purposes of this section, "Third Party" means any person or entity other than Company, Reflare or a Reflare Affiliate, the Data Controller or the Data Processor or other person authorized to process data for the Data Controller.
3.5 Data Breach.
Reflare shall notify the Company of any unauthorized access to or misuse of Personal Data (a "Data Breach") as soon as reasonably possible after discovery of the Data Breach. Reflare shall not notify any Third Parties of the involvement of Company's Personal Data in the Data Breach other than the Company, without the Company's prior permission. Reflare shall immediately investigate and take appropriate remedial actions to mitigate the effects of the Data Breach. Such investigation and remediation activities shall be in accordance with applicable laws, regulations, industry standards, and industry best practices. Upon request, Reflare shall provide Company with a summary report of its investigation and remediation activities.
3.6 Subcontracting.
Where Reflare subcontracts any of its obligations under these Terms or any Letter of Agreement, it will contractually require the subcontractor to comply with confidentiality obligations at least as restrictive as those contained hereunder, and all applicable data protection laws. Where required by applicable law, Reflare will enter into standard contractual clauses with other Reflare Affiliates or subcontractors for the transfer of Personal Data to processors located outside the EEA and/or enter into or put in place any other document and safeguard required by a relevant Data Protection Authority. For the purposes of performing its obligations under the Letter of Agreement and these Terms, Reflare may use its Affiliates, and, in such event, such Affiliates shall not be considered subcontractors.
3.7 Phishing Simulations.
Prior to the commencement of the phishing simulation, the conditions in which testing is to be performed and the degree of exploitation that is permitted is documented and agreed upon. This authorizes the test team to test staff members and ensure the organization understands what to expect from the phishing simulation. Reflare’s Phishing Simulation Terms of Agreement document states a set of questions that must be answered by the company and reported to Reflare before any phishing simulation can commence.
3.7.1 Phishing Simulations - Third Party-Hosted / Cloud Environments.
If a service-level agreement requires approval from a third party before phishing simulation tests can be conducted, the Company must receive approval from the third party (i.e., hosting provider, etc.) before the assessment is to take place. The scope may not include the infrastructure provided to the entity by the third party. The scope may include any systems managed, built, or utilised by the organization. The scope may not include staff of third-party companies without the explicit written consent of the said company.
3.7.2 Phishing Simulations - Terms and Conditions.
Terms of Agreement for Phishing Simulation will be in effect for a period of 90 days from the signature date of Terms of Agreement for Phishing Simulation document. Reflare and the Company hereby confirm that the provisions of a mutual nondisclosure agreement between Reflare and the Company, if executed, shall be in full force and effect and apply to all information furnished by either party in connection to the phishing simulation services. Reflare takes the protection of personal data very seriously and adheres strictly to the rules of data protection laws and other relevant data protection regulations, including the provisions of the EU Global Data Protection Regulation (GDPR). Reflare shall not divulge the terms and conditions of this agreement without the written permission of the Company. Throughout the Term of this agreement and any relevant Letter of Agreement, Reflare will (a) provide the phishing simulation testing services to the Company; (b) use the best quality materials, techniques and standards and ensure that the Services are provided with the care, skill and diligence required in accordance with the best practice in the industry, profession or trade; (c) keep detailed records of all activities undertaken in connection with the provision of the phishing simulation testing services and at the Company reasonable request make such records available for inspection and/or provide copies thereof to the Company at the Company expense; (d) not to do or omit to do any act, the doing of which or the omission of which would or might cause a breach of this agreement, a Letter of Agreement; (e) maintain an effective security management system based on industry recognised security standards. Such management system must include documented security policies and procedures; (f) use commercial industry-standard secure encryption methods to protect Company data as follows: (g) use internet-industry standard secure encryption methods designed to (i) protect stored sensitive data; and (ii) encrypt communications between its server(s) and Company browser(s), and between its servers and Company server(s); and (iii) ensure that such information will not be stored on server(s) that are not accessible from the Internet. If a cloud provider uses data tags, these tags must also be encrypted, (iv) ensure adoption of industry leading encryption key management practices and will document and maintain such procedures. (h) conduct appropriate background checks in line with applicable legal and privacy requirements of all our personnel performing the Services; and (i) comply with the reasonable written instructions of the Company, which may be given from time to time.
3.7.3 Phishing Simulations - Limitation of Liability.
Nothing in this agreement will limit or exclude a party's liability for (a) death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors; (b) fraud or fraudulent misrepresentation; or (c) breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession) or any other liability which cannot be limited or excluded by applicable law. Neither party to this agreement will have any liability to the other party, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or for any indirect or consequential loss arising under or in connection with the agreement. Reflare’s total liability to the Company, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with this agreement and/or Letter of Agreement will be limited to 100% of the Phishing Simulation Charges payable to Reflare under the relevant Letter of Agreement where the loss occurred. This clause will survive the termination of the agreement.
4. Indemnification
4.1 Company and Reflare (each, the "Indemnifying Party") agree to indemnify and defend the other party, its officers, directors, and employees (each, an "Indemnified Party"), from and against any and all loss, damage, and expense, including reasonable legal fees and expenses ("Losses"), incurred by the Indemnified Party as a result of any third party claim, demand, action or proceeding ("Claim"), directly and proximately arising from or by reason of any actual or alleged infringement of any Intellectual Property Rights arising out of any Reflare Property or Company Property supplied to the Indemnified Party by the Indemnifying Party. This indemnification obligation is provisional on the Indemnified Party: (i) providing the Indemnifying Party prompt written notice of any Claim, or upon reasonable suspicion of a Claim, (ii) cooperating with the Indemnifying Party's reasonable request for information or other assistance, (iii) granting control of the defense and settlement of the Claim to the Indemnifying Party, and (iv) not settling or making any offer to settle the Claim or make any admission of guilt or fault without first obtaining the Indemnifying Party's prior written approval.
4.2 To the extent that Reflare or its Affiliate is the Indemnifying Party under Section 4.1, such provision shall not apply to (i) Company's misuse of Reflare Property provided by Reflare or its Affiliates, (ii) Company's use of Reflare Property in combination with any product or information not provided by Reflare or its Affiliates, or (iii) Company's utilization of Reflare Property in a manner not contemplated by these Terms or any Letter of Agreement, in each case, whether or not with Reflare's or its Affiliates' consent. The provisions of this section shall also apply to the Company's Affiliates.
4.3 In the event that any Reflare Property or Company Property, as applicable, become or are, in the Indemnifying Party's opinion, likely to become the subject of an infringement claim, or use of Reflare Property or Company Property is enjoined, or in the Indemnifying Party's opinion, likely to be enjoined, then, at the Indemnifying party's election, the Indemnified Party will allow the Indemnifying Party to either obtain for the Indemnified Party the right to continue using the affected material, replace it, modify it so it becomes non-infringing, or, in the case of Reflare as the Indemnifying Party (and at Reflare's sole discretion), terminate the applicable Letter of Agreement by written notice to Company, require Company to cease use of Reflare Property, and refund to Company the amount(s) paid to Reflare under the applicable Letter of Agreement prorated for the amount of time left in the Term of the Agreement for which the applicable Reflare Property is no longer available.
4.4 This section shall constitute a party's sole and exclusive remedy at law in connection with any Claim brought against such party by a third party alleging actual or alleged infringement of any Intellectual Property Rights.
4.5 Company shall indemnify and defend Reflare, and its Affiliates, and each of their respective directors, officers, and employees (each a 'Reflare Indemnified Party') from and against any Losses incurred by the Reflare Indemnified Party as a result of any Claim (other than Claims for infringement of Intellectual Property Rights which are addressed in Section 4.1) that arises out of or relates to any Company Property provided by Company to Reflare.
5. Limitations of Liability
5.1 Neither party shall be liable for any of the following losses or damages (whether or not foreseen, direct, indirect, foreseeable, known or otherwise): (i) loss of profits (whether actual or anticipated), (ii) loss of revenue, (iii) loss of contracts, (iv) loss of anticipated savings, (v) loss of business, (vi) loss of opportunity, (vii) loss of goodwill, or (viii) any indirect, special or consequential loss or damage. Notwithstanding the foregoing, nothing shall limit Reflare's or its Affiliates' or their respective licensors' rights to damages arising from any infringement or misappropriation of Reflare IPR regardless of whether such infringement or misappropriation arises in connection with these Terms or any Letter of Agreement.
5.2 Reflare's and its Affiliates' total aggregate liability arising out of or in connection with the performance or contemplated performance under the applicable Letter of Agreement (whether for tort (including negligence), breach of contract, breach of statutory duty or otherwise) shall in no event exceed the price paid or payable by Company to Reflare or its Affiliates under such Letter of Agreement within the 12 month period immediately before the date of the event giving rise to Company's claim.
5.3 Nothing contained in these Terms or any Letter of Agreement shall exclude or limit either party's liability for (i) death or personal injury caused by its or its Affiliate's negligence, (ii) fraud or fraudulent misrepresentation, or (iii) any other matter for which it would be prohibited by applicable law to limit or exclude or attempt to limit or exclude liability. In all such cases, a party's liability shall be limited to the greatest extent permitted by applicable law.
5.4 Delivery via Online Systems.
Access to Offerings, Products, Services, Materials and/or Configured Deliverables delivered via online systems is dependent on third parties, such as internet service providers. Reflare will have no liability to the Company for any losses Company suffers resulting directly or indirectly from: (i) failures of performance on the part of Reflare's internet service provider; (ii) failure of the Company's equipment or, in the event the Services include Reflare Talent Assessment services, those of Company's candidate(s) or third parties; (iii) reasons related to Reflare's provision of system upgrades or maintenance; (iv) any security breach of Reflare's system unless such breach is shown to be the result of Reflare's negligence; or (v) inability to access the Reflare online system in any one country due exclusively to Reflare's software or hardware for any period not exceeding (a) ten (10) consecutive hours or (b) an aggregate of more than twenty-four (24) hours in any calendar month.
6. Confidential Information
6.1 Each party agrees not to use and/or disclose Confidential Information received from the other party except as allowed under these Terms or otherwise set forth in a Letter of Agreement.
6.2 Each party will not disclose Confidential Information to any third party, other than to its directors, officers, and employees under a duty of confidentiality without the other party's prior written consent. Each party shall maintain the Confidential Information of the other party in confidence using at least the same degree of care as it employs in maintaining in confidence its own proprietary and confidential information, but in no event less than a reasonable degree of care. Reflare shall be allowed to disclose Confidential Information to its Affiliates, consultants, vendors or subcontractors who are necessary to provide Offerings, Products, and/or Services to the Company, provided that any such Affiliates, consultants, vendors or subcontractors are bound by confidentiality obligations at least as restrictive as those contained in these Terms.
6.3 The confidentiality obligations of each party shall continue in force and survive the termination or expiration of the Term of this Agreement for a period of three (3) years following such termination or expiration. The confidentiality obligations with respect to any Confidential Information subject to trade secret protection will continue indefinitely.
6.4 The Disclosing Party grants no license under any copyright, patent, trademark or trade secret by the disclosure of the Confidential Information. The parties understand and acknowledge that any and all Confidential Information is being provided by the Disclosing Party without any representation or warranty, express or implied, as to the accuracy or completeness of such Confidential Information.
6.5 Confidential Information shall not include information which (i) was already known by the Receiving Party at the time of the disclosure by the Disclosing Party, (ii) shall have otherwise become publicly available other than as a result of disclosure by the Receiving Party in breach of these Terms, (iii) was disclosed to the Receiving Party on a non-confidential basis from a third party source other than the Disclosing Party, which the Receiving Party reasonably believes is not prohibited from disclosing such information as a result of an obligation in favor of the Disclosing Party, (iv) is developed by the Receiving Party independently of any disclosure of such information made by the Disclosing Party, or (v) is required to be disclosed by order of a court of competent jurisdiction, or by subpoena, summons or any other legal process, or by applicable professional standards; provided that, in the event that the Receiving Party is ordered by a court of competent jurisdiction, administrative agency or governmental body to disclose any Confidential Information, the Receiving Party shall (a) so long as legally permissible, promptly notify the Disclosing Party of such order and (b) at the written request of the Disclosing Party, diligently contest such order at the sole expense of the Disclosing Party as expenses occur.
6.5 Confidentiality of Survey Responses.
Company and Reflare agree that neither party will breach any promises of confidentiality made to any survey or assessment candidate or participant. Company shall not ask or induce others to ask Reflare to provide any data, including survey or assessment responses, to Company or any third parties in violation of confidentiality notices presented to candidates or participants.
7. Termination
7.1 General.
With the exception of termination for Cause (defined below), or as may otherwise be stated in a Letter of Agreement, the Company may not terminate the Letter of Agreement and, except as otherwise stated in the Letter of Agreement, any Fee paid or payable by Company are not refundable or cancellable.
7.2 Termination for Cause.
Either party may terminate a Letter of Agreement for 'Cause' if the other party: (a) becomes or is likely to become insolvent or enters into administration or bankruptcy or (b) materially breaches any provision of an Agreement between the parties (which, in the case of Company, shall include failure to pay any undisputed Fees) and (i) either the breach cannot be cured or, (ii) if the breach is capable of being cured, it is not cured by the breaching party within thirty (30) days after the breaching party's receipt of written notice of such breach by the non-breaching party (stating the specific nature of the breach). Termination for Cause shall not relieve the Company of the obligation to pay any undisputed Fees accrued or payable to Reflare in connection with the Letter of Agreement prior to the effective date of termination. Such termination will be without prejudice to any rights or remedies of either party which may have accrued up to the date of termination.
7.3 Effect of Termination.
Except as otherwise provided in the Letter of Agreement, upon expiration of the applicable Term of the Agreement Company has with Reflare for any Offerings, Products and/or Services, or any termination of the Letter of Agreement, or portion thereof: (i) all licenses granted by Reflare pursuant to the Letter of Agreement or Section 2.3.1 of these Terms shall immediately terminate and (ii) Company shall immediately cease use of the Services, Products, Offerings and/or Materials, in each case for such Offerings, Products, and/or Services, or that portion thereof, for which such Term of Agreement has expired or the Letter of Agreement has been terminated. Reflare reserves the right to charge the Company for continued use of its Offerings, Products, or Services after the expiration or termination of the Company's Agreement with Reflare.
8. Consulting Services
The company may purchase Services as certain consulting services on a stand-alone basis or in conjunction with a Product purchase. Letters of Agreement will specify timelines for the Products or Services ordered. Dates for Product delivery or Service performance agreed to in a Letter of Agreement are conditional upon the Company's timely completion of its obligations, including but not limited to the provision of necessary information and approval of documentation. Company or its agents will provide reasonable assistance to Reflare that is required to facilitate delivery of Products and/or Services to Company. Delays caused by the Company's failure to meet its obligations in a timely manner will be at the Company's cost and expense, and subsequent delivery or performance dates will be adjusted accordingly proportionate to the delay. Unless expressly stated in the Letter of Agreement, time shall not be of the essence in Reflare's delivery or performance under the Letter of Agreement. Reflare will not be liable in the event that Reflare is not able to deliver the Product or complete the Services due to the Company's non-performance. After written notice to the Company of any Company delays that prevent Reflare from performing its obligations and after a reasonable time to cure, Reflare will be deemed to have delivered the Products or Services in full satisfaction of its obligations.
If the Company fails to meet its obligations or timelines as agreed in a Letter of Agreement or wishes to cancel or postpone the agreed dates for Product or Services delivery, Reflare may incur costs for such delay, cancellation or postponement. The parties may enter a change request to modify or amend the Letter of Agreement and agree on any additional charges. Unless otherwise agreed in the Letter of Agreement, cancellation fees for cancellation of Products or Services are 100% of the agreed Fees if cancelled after the Products or Services commence or with less than one week's notice. The cancellation fees are 50% if cancelled with less than two weeks' notice and 25% with less than three weeks' notice.
9. Marketing
The company permits Reflare and its Affiliates, as applicable, to use the Company's name and logo for their internal and external customer lists and other marketing materials. In addition, if the Company discloses Company Property to Reflare or its Affiliates for specific inclusion in materials or for the joint development of a case study or other research, Reflare or its Affiliates may attribute such information to the Company's name and logo. Reflare may use the Company's plain text name as required in any public reporting or regulatory documents.
10. Warranties
10.1 Reflare Warranties.
Reflare represents and warrants that its Offerings and Products will materially conform to the specifications describing such Offerings and Products and that it will perform the Services in good faith and in a professional manner. During the Subscription Period, if the Company reasonably demonstrates that there is a defect in the materials or workmanship of the Offerings or Products and/or the Services have not been performed with reasonable care and skill in accordance with good industry practice, Reflare will: (a) repair or make good such defect at no charge to Company; or (b) replace such Offerings or Products and/or re-perform such Services; or (c) issue a credit to Company for a pro-rata portion of the fees for such affected Offerings, Products and/or Services as appropriate.
10.2 Company Warranties.
Company represents and warrants that it: (a) owns or has the right to provide to Reflare all Company Property (b) will not copy, reproduce, modify or adapt, translate, disassemble or, reverse engineer, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any portion of the Offerings, Products, Services, and/or Materials (as applicable) in any form or media or by any means, except as permitted under the Agreement between the parties; (c) will not cause confusion, deception or false associations with Offerings, products and/or services that are not Offerings, Products and/or Services including without limitation preparing materials that are identical with, or confusingly similar to Reflare Property; and (d) will use the Offerings, Products, Services and/or Materials in compliance with all relevant laws, procedures or applicable guidelines.
10.3 DISCLAIMER OF WARRANTIES.
RELARE AND EACH OF ITS AFFILIATES PROVIDES THE OFFERINGS, PRODUCTS, SERVICES, MATERIALS, AND/OR CONFIGURED DELIVERABLES "AS IS" AND DISCLAIMS, TO THE EXTENT PERMITTED BY APPLICABLE LAW, ALL WARRANTIES FOR OFFERINGS, PRODUCTS, SERVICES, MATERIALS, AND/OR CONFIGURED DELIVERABLES PROVIDED BY REFLARE OR ANY OF ITS AFFILIATES, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. REFLARE AND ITS AFFILIATES DO NOT WARRANT OR GUARANTEE THAT THE COMPANY WILL REALIZE ANY RESULTS BY VIRTUE OF THE USE OF THE PROVIDED OFFERINGS, PRODUCTS, SERVICES, MATERIALS, AND/OR CONFIGURED DELIVERABLES. THIS DISCLAIMER IS INTEGRAL TO ESTABLISHING PRICING AND CONSTITUTES AN ESSENTIAL PART OF THESE TERMS. WITH RESPECT TO ANY REFLARE ONLINE SERVICES, REFLARE DOES NOT WARRANT OR GUARANTEE COMPANY'S USE OF ANY REFLARE ONLINE SERVICES WILL BE FREE FROM ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION, TECHNICAL INACCURACIES, VIRUSES OR OTHER HARMFUL CODE. NOTWITHSTANDING ANYTHING IN THE AGREEMENT BETWEEN THE PARTIES TO THE CONTRARY, REFLARE SHALL NOT BE LIABLE FOR ANY DAMAGES INCURRED BY OR ARISING AS A RESULT OF RELIANCE BY THE COMPANY UPON THE MATERIALS OR CONFIGURED DELIVERABLES AND INFORMATION PROVIDED THROUGH THE ONLINE SERVICES.
11. General
11.1 Compliance with Laws.
Each party will comply with all applicable laws of the countries where it operates, including all securities, anti-corruption, and anti-bribery laws, and with the US Foreign Corrupt Practices Act and the UK Bribery Act. Any breach of this section is a material breach of these Terms and any applicable Letter of Agreement for which no cure period shall apply.
11.2 Trade Sanctions.
Reflare's Offerings, Products, Services, Materials and Configured Deliverables are subject to US sanctions laws and may not be sold or licensed to any party listed on the Specially Designated Nationals List maintained by the U.S. Department of the Treasury ("Restricted Party") or in US sanctioned countries (currently Cuba, Iran, North Korea, Sudan, and Syria) (The most up-to-date lists can be found at http://www.treasury.gov/resource-center/sanctions/Programs/Pages/Programs.aspx ). Company agrees not to use, transfer, or provide access to the Offerings, Products, Services, Materials and/or Configured Deliverables (i) to any Restricted Party or (ii) in (or for the benefit of individuals or entities from) such US sanctioned countries. The company confirms that it is not directly or indirectly owned by, controlled by, owning or controlling or named as a Restricted Party. Reflare and its Affiliates may not do business with a Restricted Party under US law (The most up-to-date lists can be found at http://www.treasury.gov/resource- center/sanctions/SDN-List/Pages/default.aspx and http://www.bis.doc.gov/index.php/the-denied-persons- list ). Any breach of this section is a material breach of these Terms and any applicable Letter of Agreement for which no cure period shall apply.
11.3 Governing Law.
This Agreement will be governed and construed in accordance with the laws England and Wales. The parties agree to submit to the jurisdiction of the courts of England and Wales to resolve all disputes.
11.4 Equitable Relief.
Each party agrees that a breach by such party of the obligations in the Agreement between the parties, may result in irreparable harm to the other party for which monetary damages would be an inadequate remedy. Consequently, in the event of a breach, or threatened breach, of any such obligations in the Agreement between the parties, the non-breaching party shall be entitled, without the requirement of posting a bond or other security, to seek equitable relief (including injunctive relief and specific performance) in addition to any and all other rights and remedies that may be available to it in respect of such breach.
11.5 Third Party Beneficiaries.
These Terms and any applicable Letter of Agreement shall not confer any rights or remedies upon any third party, except Reflare shall be an express third party beneficiary of these Terms and any Letter of Agreement to which any of its Affiliates is a party, with full power to enforce such Affiliate's rights thereunder. Nothing in these Terms will create, or be deemed to create a partnership or joint venture or relationship of employer and employee or principal and agent between the parties.
11.6 Force Majeure.
Neither party will have any liability to the other if the affected party does not fulfil its obligations to the other due to an event outside the affected party's reasonable control.
11.7 Notice.
Notice under this Agreement will be in writing and delivered by registered post or other carrier providing a receipt to the address to Reflare or to the Company address stated in the Letter of Agreement.
11.8 Severability/Waiver.
Any provision of the Agreement held to be invalid under the applicable law, will not affect the validity of the remaining terms of the Agreement. Failure to enforce the Agreement does not waive a party's right under the Agreement.
11.9 Entire Agreement.
The Agreement between the parties sets out the entire agreement between the parties and overrides any prior correspondence or representations, and all other terms and conditions, including without limitation any other terms contained within a purchase order or any document supplied by Company to Reflare. The parties acknowledge that this Agreement has not been entered into in part or whole in reliance on any warranty, statement, promise or representation by the other party, except as set out in this Agreement.
11.10 Assignment.
Neither party will assign or otherwise transfer its rights or responsibilities under the Agreement to any third party without the other party's prior written consent, except that Reflare may assign or otherwise transfer its rights and obligations to any Reflare Affiliate provided that Reflare will remain at all times responsible to Company for Reflare's obligations under the Agreement.
11.11. Updates.
Reflare may from time to time make reasonable updates to these Terms; provided, however, any existing Letters of Agreement shall remain subject to the version of the Terms in effect as of the date of the Letter of Agreement until the expiration of the applicable Letter of Agreement.